Contact Us
Contact Pure Ohms Shop
Questions about a batch, a certificate of analysis, an order in transit, or which format to start with? Our team answers directly — usually within one business day.
Customer Support
Orders, shipping, returns, product questions and lab results.
Typical reply: under 24 hours, Mon–Fri
Wholesale & B2B
Volume pricing, resale accounts and mixed-SKU cases.
Lab Results & COAs
Need the certificate of analysis for a specific batch number?
Batch numbers are printed on every pouch and bottle
Track an Order
Tracking is emailed at dispatch. You can also check status from your account.
Before You Email — Quick Answers
How fast do you ship?
Orders placed before our daily cut-off dispatch the same business day from our U.S. warehouse. Continental USA delivery typically takes 2–5 business days. Full details on the shipping policy page.
Do you ship to Canada?
Yes. Canadian orders ship from our U.S. warehouse with tracked delivery. Please confirm your provincial and municipal rules first, as kratom regulation varies and customs scrutiny is possible.
Where is my certificate of analysis?
Every batch result we publish is indexed on the lab tests page. Match the batch code printed on your pouch or bottle. If yours is missing, email us the batch number and we will send it the same day.
Can I change or cancel an order?
Email us immediately. If the order has not yet been packed we can usually amend or cancel it. Once it is with the carrier, use the refund policy process instead.
Do you sell to minors?
No. All products are for adults aged 21 and over. Age verification is a condition of sale, and we cancel orders where it cannot be satisfied.