Shipping & Delivery
Shipping Policy
Last updated: 30 September 2026
This Shipping Policy explains how Pure Ohms Shop (“we”, “us”, “our”) processes, packs, dispatches and delivers orders placed through pureohmsshop.com. It applies to every order shipped within the United States and to Canada.
1. Order processing times
Orders placed before 2:00 PM Eastern Time on a business day are packed and handed to the carrier the same day. Orders placed after that cut-off, at weekends, or on US federal holidays are dispatched the next business day.
You will receive an order confirmation email immediately after checkout and a separate dispatch email with tracking information once your parcel has been scanned by the carrier. Please allow up to 24 hours after dispatch for tracking data to update.
On rare occasions — during new product launches, promotional events, or when a batch is awaiting its Certificate of Analysis — processing may take up to 48 hours. If your order is affected we will contact you at the email address on the order.
2. Minimum order, shipping options and cost
Minimum order: $120.00 USD in merchandise after discounts, before shipping and tax. Orders below this minimum cannot be checked out.
| Destination / service | Typical transit time | Shipping cost (USD) |
|---|---|---|
| United States — standard shipping | 2–5 business days | $25.00 per order |
| Canada — tracked standard shipping | 6–14 business days | $25.00 per order |
Free shipping: orders to eligible addresses in the USA and Canada with a merchandise subtotal over $500.00 USD receive free standard shipping. An order of exactly $500.00 has a $25.00 shipping charge.
The $120 minimum and free-shipping threshold are calculated after discounts and before shipping and tax. Only one standard shipping charge applies to each order. All prices and thresholds on this website are in US dollars.
Transit times are carrier estimates, not guarantees. Weather events, carrier volume, customs processing and local delivery issues can all extend transit time.
3. Where we ship
We currently ship to all US states and territories where kratom is legal to sell, and to Canada. We do not ship to jurisdictions where kratom (Mitragyna speciosa) or its alkaloids are banned or restricted, and we do not ship to PO boxes in jurisdictions that prohibit it.
Because kratom regulation changes frequently at state, county and municipal level, we screen every order for restricted postcodes before dispatch. If your order contains a delivery address we cannot legally serve, we will cancel the affected line items and refund you in full.
We are not able to ship kratom products to military APO/FPO addresses, to correctional facilities, or to any address where the recipient is under 21 years of age.
4. Orders to Canada
Canadian orders are dispatched from our US facility with full tracking. Import duties, brokerage fees, GST/HST and provincial taxes are the responsibility of the recipient and are not collected by us at checkout. Most Canadian orders clear without additional charges, but you should expect the possibility of a customs handling fee.
Kratom is legal in Canada for adults, but it is not an approved natural health product and cannot be sold with health claims. Canadian customers must be 21 or older. We reserve the right to cancel and refund any Canadian order that we believe may be subject to seizure.
5. Packaging and discretion
All orders ship in plain, unbranded outer packaging with no product names, no brand logos and no indications of the contents. The return address appears as a neutral fulfilment address. Inside, products are sealed in food-grade, resealable, child-resistant packaging where applicable, together with a batch number and a link to that batch’s Certificate of Analysis.
We do not include invoices, marketing materials or free samples in shipments leaving the United States.
6. Tracking your order
Every shipment includes a tracking number, emailed to you at dispatch. You can also view tracking from My Account. If tracking has not updated for more than five business days, contact us and we will open a carrier trace.
7. Lost, delayed, damaged or incorrect shipments
- Marked delivered but missing: check with neighbours and your local post office first, then contact us within 7 days. We will open a carrier investigation and, if the parcel cannot be located, replace or refund it.
- Delayed in transit: carrier delays do not qualify for a refund while the parcel is still moving, but we will chase the carrier on your behalf.
- Damaged in transit: photograph the outer packaging and the product, and email us within 48 hours of delivery. We will replace damaged goods at no cost.
- Incorrect item: contact us within 7 days and we will ship the correct item immediately, at our cost, and provide a prepaid label for the incorrect item if it must be returned.
- Seized by customs (Canada): we will reship once at our discretion, then refund any remaining balance if the shipment is seized again.
8. Address accuracy
Please double-check your shipping address at checkout. We are unable to redirect a parcel once it has been scanned by the carrier in most cases. If a parcel is returned to us as undeliverable because of an address error, we will contact you to arrange reshipment; a second shipping charge may apply. Refunds for undeliverable orders are issued minus the original shipping cost.
9. Returns and refusals
For hygiene and legal reasons we cannot accept returns of opened kratom products. Unopened, factory-sealed products may be returned within 30 days — please read our Refund & Returns Policy for the full procedure.
10. Restricted destinations
We are unable to ship to addresses in jurisdictions where kratom is prohibited. This includes, but is not limited to, Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, and specific counties and cities in Illinois, Mississippi, Tennessee, Kentucky, Colorado, Florida, New York and elsewhere. This list changes — see our Kratom Laws by State guide for the current position and always verify local law before ordering.
11. Contact
Questions about shipping? Email [email protected] or use our contact form. We answer within one business day.